Shipping policy

At  S A N A ♕ R I V A, we work exclusively with fast, reliable, and internationally recognized shipping partners to ensure a premium delivery experience.  

Our goal is to deliver your order as quickly and safely as possible, regardless of your location.

1. Processing

To guarantee faster delivery, some orders—especially those going to specific neighborhoods or remote regions—may be shipped in multiple packages.

 

This approach allows us to:

- Use the fastest available routes

- Avoid delays

- Ensure each item arrives in optimal condition

 

Receiving your order in more than one package is normal and part of our premium logistics process

  

All orders are processed within 1–3 business days.  

Once processed, your package is handed over to our trusted logistics partners for fast dispatch.

2. Shipping Time  

Delivery times vary depending on your region, but most orders arrive within:  

- Europe: 3–10 business days  

- United States: 5–8 business days  

- Worldwide: 7–14 business days  

Delays caused by customs or local carriers are outside our control, but we always monitor shipments to ensure smooth delivery.  

Important Note: For countries outside the United States and the United Kingdom, carriers and customs authorities require the recipient’s phone number. Please ensure that the checkout process collects this information to avoid delays or returns.

3. Multiple Packages for Certain Areas  

To guarantee faster delivery, some orders—especially those going to specific neighborhoods or remote regions—may be shipped in multiple packages.  

This approach allows us to:  

- Use the fastest available routes  

- Avoid delays  

- Ensure each item arrives in optimal condition  

Receiving your order in more than one package is normal and part of our premium logistics process.

4. Quality Inspection Before Shipping

Every product is carefully inspected before shipping to ensure it meets  S A N A ♕ R I V A’s strict quality standards.  

We guarantee that each item is packaged with meticulous attention to detail, ensuring it arrives to you in the best possible condition.  

This procedure is an essential part of our commitment to delivering a luxurious and secure experience to our customers worldwide.

5. Tracking Information  

Once your order is shipped, you will receive a tracking number.  

Tracking updates may take 24–48 hours to appear depending on the carrier.

6. Incorrect Address  

Customers are responsible for providing accurate shipping information.  

 S A N A ♕ R I V A is not responsible for delays or lost packages resulting from incorrect addresses.

7. Lost or Delayed Packages  

If your package is significantly delayed or appears lost, our support team will assist you in resolving the issue with the carrier.

8. Contact  

For any shipping-related inquiries, please contact us at:  

concierge@sanariva.com